Cancellation & No-Show Policy

At NALA Medspa, your appointment time is reserved exclusively for you. Because our providers, treatment rooms, and equipment are scheduled specifically for each appointment, we kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule.

Cancellations & Rescheduling

Appointments cancelled or rescheduled with less than 24 hours’ notice are considered late cancellations and will be subject to a $50 cancellation fee, which will be charged to the credit card on file.

No-Shows

Clients who fail to arrive for their scheduled appointment without prior notice will be considered a no-show and will be charged a $50 no-show fee to the credit card on file.

Prepaid Treatments & Packages

For prepaid treatments or treatment packages, a missed appointment will be counted as one completed session and deducted from the client’s package.

Late Arrivals

We kindly ask that you arrive on time for your appointment. If you arrive more than 10 minutes late, we will make every effort to accommodate you within the remaining appointment time. However, depending on the treatment and provider schedule, your appointment may need to be shortened or rescheduled.

If we are unable to perform the treatment due to a late arrival, the appointment will be considered a late cancellation and a $50 fee will be charged to the credit card on file.

Emergencies & Special Circumstances

We understand that emergencies and unexpected circumstances can occur. Exceptions may be considered at NALA Medspa’s sole discretion.

Refund Policy

Prepaid Treatments & Packages

All prepaid treatments, treatment packages, and promotional purchases are non-refundable and non-transferable.

In certain circumstances, store credit may be considered at NALA Medspa’s sole discretion. Store credit is not guaranteed and, if approved, may be applied toward eligible services or products at NALA Medspa.

Treatment Changes

Requests to change or substitute a prepaid treatment for a different treatment may be considered on a case-by-case basis and at NALA Medspa’s sole discretion.

If a treatment change is approved and the new treatment is of a higher value, the client will be responsible for paying the difference in price.

Approval of any treatment change does not entitle the client to a cash refund.

Retail Products

All product sales are final, non-refundable, and non-transferable.

If a product is defective, damaged, or there are other exceptional circumstances, an exchange or store credit may be considered at NALA Medspa’s sole discretion.

By purchasing a treatment, package, or product and/or scheduling an appointment with NALA Medspa, you acknowledge and agree to these policies.

We appreciate your understanding and cooperation in helping us provide the highest level of service while respecting the time of our clients and our team.